BUSINESS SKILLS COURSES
Analytical Thinking and Problem Solving
Learn analytical thinking strategies and principles that will strengthen your understanding of problems and your ability to reach decisions that are relevant, thorough, properly aligned to available resources, and considerate of all stakeholders.
Communication Across Competencies
Increase the chances your message will get the attention it needs by going with the flow. This class reviews the four main types of communication flow in organizations, whether in businesses or not-for-profit organizations.
Communicating Across Generations
To improve workplace interactions, you will need to understand the fundamental differences between the generations and which communication methods work best with each.
Communication Across Cultures
This course covers all types of oral and written communication, from meetings to negotiations, telephone calls to emails, and deals with situations ranging from working in international teams to managing conflict.
Developing Your Emotional Intelligence
Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships and a more satisfying and productive professional and personal life.
Diversity in the Workplace
In this course, you will learn skills and techniques to improve relationships, performance, and productivity in a multicultural environment.
Effective Business Writing
You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. You will have the critical skills to improve your spelling, punctuation, usage, and style while avoiding the pitfalls of business writing. You will also be introduced to the ten key techniques for effective communication that will help you grow more confident in your ability to express yourself clearly.
Effective Communications in the Workplace
Communication happens intentionally and unintentionally. This class will teach you how to improve your workplace communication skills through hands-on exercises, demonstrations, videos, and role-playing scenarios to better relay your messages professionally, accurately, and with purpose.
Handling Difficult People and Situations
Nothing is clear-cut when dealing with emotions. When emotions are on the rise, logic flies out the window. We sometimes get the urge to lash back and give them what they deserve. However, in the business setting, better management of difficult people is essential to improve inefficiencies, avoid delays, minimize decreases in productivity, and improve employee morale and interaction. This course outlines strategies that can be used to strengthen your coping mechanisms for more successful interaction and outcome.
How to Conduct Productive Meetings
This course is designed to provide practical tools and advice for anyone planning or facilitating a meeting. You will learn how to ensure that a meeting is necessary, the presentation is professional and effective, the participants contribute in constructive ways, and the outcome is measurable.
Increasing Your Creativity at Work
In business, creativity can help launch major projects, bring fresh insight to routine tasks, and generate new perspectives to improve job performance. Creativity isn't a mystical force or extraordinary talent possessed by a lucky few. Rather, creativity is an ability everyone has to one degree or another. Even better, it is a skill that can be developed.
Leadership Development
Effective Leadership Development can help organizations and individuals improve and build upon what's currently happening in the organization and increase performance, motivation, and overall effectiveness for the future. This course is designed to provide participants with the critical skills needed to enhance future success while impacting bottom-line results.
Listening: The Forgotten Skill
You will learn how to develop your active listening skills and put them to work for you--professionally, socially, and personally.
Management Fundamentals
You will learn and use the crucial foundational skills to shift from being an individual contributor to a well-respected manager who can achieve team success and drive performance. You will identify and discover how to adjust your management style to tackle new challenges. Interactive activities will take you through the paces of motivation, delegation, coaching, communication, performance management, and leadership. You will be able to improve on key weakness areas, play to your strengths and get the best results from every member of your team.
Overcoming Procrastination
Based on psychological research, this course provides a concise summary of key concepts and strategies for change. You will learn about the psychology of self-regulation failure and how to achieve your goals more successfully.
Technical Writing for Professionals
This training session is designed for scientific, medical, and technical professionals who must produce technical documents as part of their work. Covering a comprehensive list of topics, this onsite program will teach participants how to communicate complex information with clarity, conciseness, and force.
Working Well Under Pressure
Organizations are determined to get more and better work out of fewer people, and most employees are routinely told they must work smarter, faster, better, longer, and harder. The workplace holds many potential stressors. To perform well under pressure, employees must develop stress management skills.
Managing, Supporting, and Guiding Employee Performance
This course helps managers prepare for a formal performance meeting and identify the value of the employee while working toward developing, supporting, and guiding the employee to reach their full potential.
Practical Time Management
Everyone has the power to take control of their time. In this class, you will learn the basic principles of time management and discover the personal style that works best for you. You will learn how to set priorities, identify your "time traps," control your use of time, discuss and understand the Pareto principle, develop an overall time management plan, and make every minute count by using these practical planning aids. This class also briefly covers tips and techniques for effectively managing email, the Internet, the telephone, personal interactions, and paperwork to use time productively.
